Technical Support Channels
A Sixty–Minute Response Guarantee
We provide a sixty–minute response time guarantee for every trouble ticket or e–mail that you send to the help desk team. We’ll speedily reply to all the general enquiries and forward right away the issue to our server administrators if any additional assistance is required. If you order the Managed Servers package, we will carry out any of the included server management tasks at a time that has been agreed upon upfront.
An Outstanding Client Care Service
If you require assistance while using our Site Control Panel or with any of the apps that we have pre–installed on the server on your behalf, do reach our technical support team anytime via the ticketing system. Also, if you need assistance administering your dedicated server, you can order our Managed Servers package, that includes weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and restarting procedures, backup hard disk drive space, etcetera.
An Intuitive Help Section
Each dedicated server comes with our free–of–cost Site Control Panel, which offers a circumstantial knowledge base and a collection of how–to video tutorials. Whenever you require help working with the Site Control Panel, just press the Videos or Help buttons in the upper right corner.