Being able to contact your hosting supplier any time you have any sort of questions or experience any troubles is really important and how quickly they'll respond and take action is usually crucial, particularly if your website is business-oriented, as more downtime often means losing potential customers. The support solutions are, in addition an easy way to distinguish actual providers from resellers. The second generally answer just to email messages or support tickets and you will need to wait for a whole day or even more in order to receive a response. In case the problem calls for several replies, you will end up losing a few days so as to have a simple problem fixed. Using the services of a genuine and reliable hosting supplier, you should be able to get in touch with the support anytime and receive a timely response no matter what the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance promptly, so our hosting services feature 24/7 technical support and several means of communication. If you don't have an account yet, you can call us or use our live chat and speak with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up purchasing a service which you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional analysis. In contrast to the vast majority of providers out there, we respond to all tickets within an hour, so you will not need to wait for an entire day. Our support services are available day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated hosting service that we supply come with 24/7 customer and technical support, therefore regardless of what issue you have, you will be able to get in touch with us and we'll help you quickly. Our guaranteed reply time for any e-mail or ticket that you open from your Hepsia hosting Control Panel is only one hour; the actual reply time hardly ever is more than 20 minutes. Furthermore, we provide phone support with several local numbers internationally and a live chat, so you're able to contact us and get more details about our solutions even if you don't have an account yet. We are able to help you with any kind of question or a difficulty you may have - payment methods, plan features, email configuration, website hosting account settings, and so on. If you use our services, you will not ever have a situation where you need to wait for a few days to get a problem solved like you may have to do with various other suppliers.
24/7 Customer Support in VPS Servers
If you acquire a VPS server from us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have several local telephone numbers in the USA, Great Britain and Australia as well as a live chat service. When you are an active customer and you want help with a technical issue which requires additional time to analyze or resolve, you are able to open a ticket through your billing account or you'll be able to send an e-mail and we'll take care of the trouble and send you a response within 1 hour. The reply time is warranted 24/7, including holidays and weekends, still for most problems it takes no more than 30 minutes to receive support. Our support service covers the VPS and all of the pre-installed software it includes, so if you'd like to have help with third-party applications, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server from our company, you are able to get in touch with us anytime using several channels and the max time that you'll need to wait for a reply is up to 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a technical issue, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any basic questions or you'd like to know more about our hosting solutions before you order, you may also use our live chat or you could call one of the local phone numbers that we have in several countries worldwide. If you'd like to have help with third-party software that you can't install or manage efficiently, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.